Booking Terms and Conditions

Thank you for choosing Lower Hortondale Kennels for your dog’s boarding needs. To ensure clarity and the best possible care for your pet, please review our updated booking terms and conditions below.

We have you dog health and happiness at the forefront of everything we do.

By choosing to board your dog with us, you are agreeing to adhere to our Terms and Conditions.

Booking and Payment

• Bookings can be made using our online booking system
• If dates are not available, please check back and landscape may change. Alternatively, you can email bookings@lhkennels.dog stating the dates you are looking for. You can expect a response within 48 hours.
• We accept cash, debit payments and bank transfers (please use your booking reference if you choose this option).

Cancellations and Amendments

• No-shows or same-day cancellations will be charged 100% of the booking fee.
• Amendments or cancellations to booking dates are subject to availability and must be made at least 48 hours before the start of your booking.
• Unless amendments are made 48 hours before the start of your booking you are required to pay the full amount of your booking, regardless of situation – this includes early pickups.

Health and Vaccination Requirements

• All dogs must be up to date on vaccinations, and proof must be provided prior to or at check-in.
• Dogs showing signs of illness will not be admitted.
• Owners must inform us of any medical or behavioural issues at the time of booking.

Check-In and Check-Out

• Bookings are charged by the day.
• Check-in between 8:00am – 5:00pm.
• Check-out: 8:00am – 6:00pm.
• Daycare check in and out times at between 07:00am – 7:00pm.

 Exercise

• Your dog will have four periods out of the kennel in the runs or Paddock. These take place at 7:00am, 11:00am, 3:00pm and 7:00pm.

• Each period lasts about and hour and a half – with the main exercise at 11:00

Feeding and Medication

• We recommend bringing your dog’s usual food to avoid dietary issues. If not, a standard in-house diet will be provided. Please note a change in diet can cause upset tummies so please take this into account.
• If your dog has a specific dietary need, we are happy to assist in maintaining it.
• We can administer medication, both prescription and over the counter.
• All medications must be clearly labelled with dosage instructions, in the original packing.

Belongings

• We are able to provide a bed and bedding, however if you would prefer to use your own, please feel free. Kennels are a different environment to home and beds may be chewed, it is also beneficial for your dog to have a familiar smell therefore please take this into account when making the decision.

• You are welcome to bring toys or home comforts.
• While we try our best to return all belongings, we cannot be held responsible for any lost or damaged items (e.g., beds, toys).

Behaviour and Safety

• Aggressive or uncontrollable dogs may be refused boarding at our discretion.
• Dogs must be sociable and non-aggressive with staff and other dogs (unless special arrangements have been discussed).
• For the safety and well-being of all our guests and staff, we do not accept XL Bullies or other breeds classified under current UK government legislation as dangerous or restricted. While we understand that individual dogs may have different temperaments, our policy is based on legal requirements and the need to ensure a safe, secure environment for all animals in our care.

Health Concerns, Emergencies and Insurance Cover

• Should we have any health concerns about your dog, we will make every attempt to contact you to discuss the issue.
• In case of an emergency, or we feel it is necessary for your dog to visit a vet - we will contact your listed veterinarian. If unavailable, we reserve the right to seek care from our affiliated vet at your expense. 
• ALL pre-existing medical conditions must be declared at the time of arrival.
• Your dog is insured whilst it stays with us – this EXCLUDES and pre-existing conditions.