Frequently Asked Questions
Kennel Cough
The Kennel Cough vaccination is not mandatory; the choice to administer is yours.
If you suspect your dog has kennel cough or has had kennel cough, we require 6 weeks with no symptoms before they stay with us.
If, on arrival we suspect your dog has kennel cough, we are within our rights to refuse the booking.
Cancellations
We don't take deposits prior to your stay with us.
Any cancellations or changes to your booking MUST be agreed with 48 hours, if this is not adhered too you will be required to pay the full booking amount.
We are a busy facility with a waiting list, if cancellations are not agreed within this time frame it results in a loss of income.
Paddock Hire
We no longer rent out th paddock.
However, Horton Corner is about 1/4 mile away and has a lovely paddock.
Restricted Breeds
For the safety and well-being of all our guests and staff, we do not accept XL Bullies or other breeds classified under current UK government legislation as dangerous or restricted.
While we understand that individual dogs may have different temperaments, our policy is based on legal requirements and the need to ensure a safe, secure environment for all animals in our
care.
We appreciate your understanding and cooperation